Privacy Policy

Scope

Olgene is operated by Finix Payments Ltd, a company registered in England and Wales. Your privacy is important to us, and this policy explains how we collect, use, and protect your information when you use our services. By accessing or using Olgene, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy applies to all users of Olgene, including visitors to our website, registered users, and those who interact with our services in any capacity.

Types of Data We Collect

• Account Information, such as name, email address, password, payment and subscription details.
• Document Input: Information you provide in response to questions, prompts, or document fields.
• Usage Data, such as IP address, browser type, device type, access information, and interactions with platform features.
• Communication Data, such as customer support messages, feedback, or surveys you submit.
• Other personal information you choose to submit to us.
• Information from third-parties, including payment processors and analytics tools.

Why We Collect Your Data

We collect, use, and process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are required to inform you of the legal bases of our processing of your personal information:

• Contractual Necessity: Creating and managing your account, delivering document generation services, enabling payments, providing support, sending notifications.
• Legitimate Interests: Improving and personalizing the platform, communicating with you, preventing fraud, monitoring performance, conducting research and analytics.
• Consent: We process data based on your clear and unambiguous consent, which you can withdraw at any time.
• Legal Compliance: We may process and retain information to comply with applicable laws, respond to legal requests, defend legal claims, and comply with regulatory requirements.

How Your Data Is Used

We use your personal information to generate tailored documents, manage your account, provide support, improve platform features, send service communications, and monitor for misuse or violations of our Terms.

Sharing and Disclosure

We do not sell your personal information. We share data only when necessary to deliver services, comply with the law, or protect our legitimate interests:

• Service providers contracted to operate or improve Olgene.
• Legal and regulatory authorities if required to comply with the law or protect rights.
• Business transfers such as mergers, acquisitions, or insolvency events.
• With your consent.

How We Protect Your Data

We implement security measures including encryption, access controls, software updates, and regular review of data access to protect personal information.

Your Responsibilities

Users are responsible for maintaining account confidentiality, using secure passwords, securing devices, and notifying Olgene of potential breaches at olgenegiles@gmail.com.

Retention

We retain personal information as long as necessary to provide services or meet legal obligations.

Your Rights

As a user, you have rights including access, rectification, erasure, restriction of processing, portability, objection, withdrawing consent, and lodging complaints. Contact olgenegiles@gmail.com to exercise your rights.

Data Transfers

Your data may be transferred internationally to service providers, including the United States, under adequate protection or risk-assessment measures.

Third-Parties

We may link to third-party websites or services governed by their own policies. Olgene is not responsible for third-party practices.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at olgenegiles@gmail.com.